SHIPPING & RETURNS

How will you deliver my order?

All our shipments are delivered via Aramex which are sent out every day at 5:00 pm, except Fridays.

Am I entitled to free delivery?

Yes, If your order is AED 100 or more and delivered within the UAE, then delivery is free!

How do I pay for my product?

You just have the cash ready when the courier company arrives at your door.

Can I exchange my product?

Yes, exchanges can be made within 14 days from delivery. The Item should be in a good condition and not used. It should also be in the same box you it in received.

My order has been placed, what’s next?

By now you have received an e-mail containing your order number. Your product is picked up by Aramex every day except fridays at 5 pm. Once this is done, another e-mail is sent to you containing your Aramex airway bill number.

Which other countries do you deliver to?

We deliver to Kuwait, Bahrain, Oman, Saudi Arabia and Jordan.

How do I pay for my product outside UAE

The payment can be made in cash in your own local currency to the courier company upon receipt of delivery.

How long does it take to get my order?

Deliveries in Dubai take 1 to 2 working days. For all other Emirates, delivery is 2 to 3 working days.

Outside UAE, how long for delivery?

Approximately 3 to 5 working days. While delays may occasionally occur due to issues beyond our control, we will always try and keep you updated on the status.

How long does it take to get my store credit?
The sooner you inform us that you want to initiate a return the better. We will schedule a pick up from your doorstep at a time that suits you. Returns are picked up within 2 working days, and we’ll process your credit within 24 hours.

Aramex Non Service Areas within UAE

(if you are located in one of the below mentioned locations, please contact us and we will attempt to arrange alternative means of delivery)
Al Ain
Fujairah
Ras Al Khaimah
1. Al Dahar 1. Al Aqah 1. Al Hail
2. Al Dahara 2. Al Bidya 2. Adhen residence area
3. Al Hayer 3. Bathna 3. Airport area inside shabiya
4. Al Qua 4. Bleidah 4. Al Ghail residence area
5. Al Saad 5. Dadna / Roll Dadna 5. Al Maneyai
6. Al Wagan 6. Dibba Al Baya 6. Aljeer
7. Araad 7. Dibba Al Hosn 7. Baniyan Al Wadi
8. Faqa 8. Farfar 8. Burairath
9. Maskin 9. Hala 9. Ghaleela inside shabiya
10. Mayzed 10. Kalba Oman RD. 10. Hamraniya
11. Nahal 11. Masafi 11. Khath
12. Naima 12. Murbah 12. Manama
13. Ramah 13. Qidfa 13. Shaam
14. Shahab Al Ashkar 14. Qurraya 14. Shawkha
15. Shuwaian 15. Shawkah/Kadra/Siji/Thoban 15. Siji
16. Shuwaib 16. Wadi Al Abadala 16. Taween
17. Umm Ghafa 17. Wadi Al Sidr 17. Wadi Ghub
Abu Dhabi
1. After Airport site office 24. Askariya 47. Mafraq Hotel
2. Al Bahia 25. Bainuna 48. Mirfa
3. Al Dhafra 26. Baniyas 49. Mohd Bin Zayed City
4. Al Dhafra Airbase 27. Beda Zayed 50. New Shahama
5. Al Falah 28. Bud Al Mutawa 51. Reem Island
6. Al Ghandoot Hotel 29. Buhasa 52. Ruwais
7. Al Jazira Resort 30. Dabiya 53. Sabia Khalifa
8. Al Khatam 31. Das Island 54. Sadiyath Island
9. Al Khazana 32. Delma Island 55. Sahamah
10. Al Nahda 33. Gayati 56. Samka
11. Al Raha 34. Ghantoot 57. Sawamak
12. Al Raha Beach 35. Gweifat 58. Scadia
13. Al Raha Garden 36. Habsan 59. Shelila
14. Al Raha Hospital 37. ICAD -3 60. Sir Baniyas
15. Al Raha Mall 38. ICAD-2 61. Suha Island
16. Al Rahba 39. Jabeldana 62. Sweihan
17. Al Reef 40. Journ Ya Four 63. Tarif
18. Al Saad 41. Khalifa City A 64. Taweelah
19. Al Samha 42. Khalifa City B 65. Yahar
20. Al Sila 43. Liwa 67. Yas Island
21. Al Wasba 44. Madinath Zayed City 68. Zayed Military City
22. Al Watba 45. Mafraq
23. Asab 46. Mafraq Hospital